FAQ

If your item is damaged, defective, or parts are missing, please reach out to us at shopsupport@dogoodpoints.com and we will do our best to ship out a replacement of the item if available.

Otherwise, we do not offer exchanges.

If your purchase isn’t right, we’re happy to accept your return within 30 days for a full refund of unwashed, unworn, unused items. A USPS or UPS return shipping label (valid for 30 days) is included in your shipment to make returning your order easy. If not included, please contact us to request one. 

Place return items in a standard, mailable box with the packing slip included with your order, place the UPS shipping label on the outside of the box, and drop it off at your local USPS or UPS store. Your account will be credited within 15 business days after the merchandise arrives at our facility. If you have any questions, please reach out on the ‘Contact Us’ section of our website.

*Custom items are not eligible for returns.

*All Mystery Box purchases are Final Sale.

The credit card used at time of purchase will be credited for the cost of the merchandise.  If the merchandise was damaged or defective and you do not require a replacement or we cannot fulfill a replacement, the shipping costs for that item will also be refunded.

USPS or UPS tracking information is available onceyour order has shipped.

You will find your tracking number on your order page after 5 PM EST the next business day after your order was submitted.

This can be found by clicking the “profile” icon in the top right corner, selecting “My Account”, and clicking “Orders” in the right rail.

You can also contact us at shopsupport@dogoodpoints.com

If you received the wrong merchandise or are missing items, reach out to us at at shopsupport@dogoodpoints.com and include the following information: Billing Name, Customer PO or Order Number, Product Code, Product Description, Quantity, and Size of merchandise so we can rectify the issue You will find all of this information on the packing slip included in the box with your merchandise.

Check that your web browser has been updated to its latest version.

Usually, you can check it in the 'About' window and force it to update from there.

Try clearing the cache and cookies from your browser, follow the steps below.

From browser, press CTRL-SHIFT-DELETE if you're using Windows, COMMAND-SHIFT-DELETE if you're using MacOS.

In the cache-clearing menus, if you don't want to lose your logged accounts when deleting the cache memory and cookies, you should unmark 'Saved Passwords' from your menu. Ideally, you should only clean your cache memory and cookies, so choose only that options.

Don't want to clear your cache and lose passwords? Place the order using a different browser or computer if available.

Our customer service team can be reached directly shopsupport@dogoodpoints.com. We will get back to you within 7 hours.