Shipping policy
Shipping Policy
Order Processing Times
At Do Good Shop, we understand how important it is for you to receive your items promptly. Please note that order processing times are separate from the shipping times seen at checkout.
- Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Notification: You will receive another notification when your order has shipped.
Note: There may be potential delays due to a high volume of orders or postal service problems outside of our control. We appreciate your patience in these instances.
Domestic Shipping Rates and Estimates
We aim to offer convenient and affordable shipping options for our customers:
- Flat Rate Shipping: Enjoy a flat rate of $5 for shipping within the USA.
- Free Shipping Threshold: Free shipping is available for orders over $100.
Shipping Options:
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard | 3-5 business days | $5 |
| Expedited | 1-2 business days | $15 |
International Shipping
We're excited to offer international shipping to various countries:
- Countries We Ship To: Canada, UK, Australia.
- Exclusions: Currently, we do not ship to [List of excluded countries].
International Shipping Options:
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard | 8-20 business days | $20 |
| Expedited | 5-10 business days | $35 |
Import Duties and Taxes:
- Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Order Tracking
- Tracking: Once your order has shipped, you will receive a tracking number via email.
- Order Status: If you haven’t received your order within the estimated time frame, please contact us at shopsupport@dogoodpoints.com.
Shipping to P.O. Boxes
- Carrier Limitations: Some carriers may have limitations on shipping to P.O. Boxes. Please check with the selected carrier for their policy.
Refunds, Returns, and Exchanges
- Return Policy: We accept returns within 30 days of delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
- Damaged Items: In the case of receiving a damaged item, please email us immediately at shopsupport@dogoodpoints.com with your order number and a photo of the item’s condition.
For any further inquiries, please feel free to contact us at shopsupport@dogoodpoints.com.